Gentiva - Phenix City

Gentiva is truly a God sent organization that was there for my family during such a hard time. Heather the case manager made everything so easy during this time. Amber and Chan were fantastic during the transition from the hospital to the house. Sandra and Sarah were a god sent blessing with such compassion during the final days for our grandmother. I would highly recommend Gentiva to anybody because of their genuine compassion and care. Thank you for caring for our gran gran as if she was your own. Thank you so much from John, Tiearia and Fantasia Fariss

I wish that I could give -5 stars. The facility was contacted by the hospital case management at 11:45am. They did not deliver the hospital bed until after 8pm. Before that the tech only delivered the bipap machine.... NO OXYGEN!! Oxygen is required for this machine. We waited 45 minutes for the on call nurse to return our call within a few minutes as she advised herself she would. She called over an hour later to inform us that EMS would have to take my family member back to the ER until they could provide what should have already been delivered hopefully within the next 4 hours. When asking what happened or where was the mix up.... no one seems to have an answer. So now will be stuck with another ER bill due to their careless professionalism. I hope they are ready to take care of this ER bill because it was not us or my family member's fault that we had to return where we just left.

Thanks to everyone at Kindred Hospice we could not have asked for better care for our Mom. A special thank you to the nurse Shanell who was so helpful to us. Our experience was great. There was always someone calling to check on us. During this time guidance was so important to us. Thanks again to group of special people.