SouthernCare New Beacon - Hanceville

My 97 yr old father in law is currently on hospice. Bedridden. We had excellent care in the beginning. It became hit or miss, with “experienced” RNs coming and not even pulling the covers back to do a proper assessment. Our caregiver was asked “tell me what his bedsore looks like and I will order the supplies”. This was the visit after he told my husband “since you already looked at it today, I’ll check it next time”. This was the former ER RN. No supplies came for two weeks. To give credit, RN Jessica was 5 stars and the bedsore had healed under her care. The bath aides were also excellent. Sad that RN was reassigned Every nurse after was terrible. It was insinuated that we were all lying after I called with complaints. This even after I described what I saw on the CAMERAS we had in our home. The supervisor was accusatory and argumentative and “couldn’t believe her nurses would ever be like that “. There are too many options out there for hospice. Do not use New Beacon. I’d give a score if 0 stars if allowed.

I want to personally thank the caregivers who have helped me so much with my Mom. Tabitha Brown is a terrific nurse and has assisted Mom and I with everything. Brittany and Lana have been so helpful with her bathing and also have made us laugh! Mom is moving to an assisted living facility but, I won't hesitate to call if I need help again. God Bless you all!

Some of their employees have compassion most do not. Don't count on getting many supplies that you need for your loved one. They will make you wait a long time or tell you they don't supply them. Other hospice companys supply gloves and anything you need for your family member.