Hope Hospice - Fort Myers

Words cannot express how phenomenal the staff and facility was in this time of need. Caring, comforting and compassionate. Hospice is not a place anyone wants to be at for obvious reasons. Hope made the end of life process pleasant and extremely peaceful. Thank you.

If I could give this place no stars I would. My aunt went on hospice on Sunday and nothing has seemed to move the team at all when it came to her decline. Gary and Lauri were amazing. That’s all I can say. I am a hospice nurse myself and they did not carry out her comfort at all. It was a nightmare having to call so much and then they forgot to order meds and we had to go to a local pharmacy and then they didn’t have that med either. Then it took the on call 2 1/2 hrs to come pronounce. Would not recommend this company at all.

I believed Hospice care for my dad would be the best thing to do since he was 95 and in and out of the hospital for rapid diuresis due to CHF, and after talking with the representative in the hospital decided that is what should be done. My father's nurse came once a week, but many times we had a different nurse as dad's was off that week. My dad complained of extreme heel pain on the leg that had a huge ulcer wound, and nothing was done except continue wound care with ointment. A nurse, not my dads regular nurse, came out after I called and said my dad was in pain, and she took one look at my dads leg, and his foot that was so swollen and red, and said he had cellulitis and started him on antibiotics and gave him something more for pain. Our one steady positive was our health aide who came three times a week and bathed, shaved and talked with my dad, she was the absolute BEST!!! My dad looked forward to her visits. The nurse that was assigned sometimes brushed off my dad's complaints about pain in his legs that had many wounds and drainage from fluid, I basically cared for all his wound care. The chaplain scheduled three appointments with my dad and never showed for any of them. I spoke to the social worker many times about having someone that could come in for an hour or two to volunteer while I went out to do some errands, but that never occurred during the four months my dad was in hospice care. They tell you that caregiver breaks are important but that did not seem a priority, and only one contact has been made since my dad passed. I would give 5 stars for the Health Aide we had, but only two overall for hospice care.