Hospice of Health First - Melbourne

I can't say enough about the caring staff at this organization. From the start, and sadly the end of their assistance was gently and professionally handled by their entire staff. From our call being answered, nurses to meeting the doctor my family was kept informed and genuinely cared for. A sincere thank you for everything about your services and good people working hard to help those at a time when needed most.

I was impressed with this hospice at first however, HF hospice dropped the ball when my father and I needed them the most. They declined to move him to hospice house the day before his death because he " didn't meet the criteria " and they insisted on moving him to a private room at the nursing home . ( this whole time i wanted hospice house ). Then he crashed overnight and we didn't see our hospice nurse until 30 mins before he passed away that late morning. His nurse was nice however, we needed a nurse that whole morning. He was suffering and so was I watching him. I needed comforting and help that whole morning but only got it for 30 mins. Very disappointed because he didn't deserve to die like that!

A special thank you to my mother's CNA[Alexandria from Costa Rica]. She showed up at the house for the first time on the day my mother passed. She spent extra time with my mother and gave her extra care. She washed my mother's hair and got her out of the hospital gown and into a comfortable dress of her own. She prayed with my family and told us about customs her grandfather taught her about the passing of people back in her homeland. She was very comforting and compassionate. It shows that she likes to go the extra mile for those in her care.