Spring Valley Hospice - Olive Branch

This is not going to be one of those fast fluffy reviews where you read it and forget it so buckle up! I have been using Spring Valley for years with different family members, but this year I got to use them during the worst time of my life with my mother. Having your best friend/mother/life compass person dying is about the worst thing that I hope ever happens to me and my family. She got sick in the fall of 2025, and I already knew to call Spring Valley and give them the heads up we would be needing them. After a long hard battle in and out of different hospitals, mom made it clear she wanted to go home and she was done with hospitals. My family was not ready and neither was I. So…. I cried and then I called Spring Valley. Tracy and Jordan made the entry process quick and painless. Then Nurse Lyndsey Roberts showed up like an angel and was so patient and calm and funny. She took time with my dad and explained things so that he was comfortable (and trust me he had lots of questions and he is not an easy man when it comes to his wife!). She was so gentle with my mom and cracked jokes with her (which my mother loved). She never rushed and made them feel like they were the only people that mattered during a time that we really needed that. Our normal weekly nurse was Jessica Foster. She stayed on top of every single thing we needed, and she was fast to respond when we were freaking out. She was kind and made my mom feel normal in an impossible situation. There were so many people with Spring Valley who took on my moms care and my crazy family during a time that our worlds were crumbling around us. If you are looking for a hospice who cares and will show up call them. If you are looking for real people who understand that it’s going to be the hardest thing ever on everyone these are your humans. Every person deserves to die they way they choose, and Jessica, Lyndsey, and Spring Valley gave my mother that.

SpringValley was so great when our daddy was sick! The social worker, Michele, met with us on a rainy Saturday to help us with home care. She assigned nursing care, ordered equipment, supplies and medication so that daddy could stay home around his family and friends. Thanks Spring Valley for the great service you provided us! We are now working with Spring Valley again. Our social worker , Tracy has been awesome. She has gone the extra mile to request medical records, get paperwork completed and answering my many texts night and day, all of this during the bad weather! She is always so kind and supportive! Thanks Spring Valley for sending these 2 Angels, to help us through these difficult times!

This is an emotional minefield and when it's time to make a decision to transition to hospice it will happen quickly and you will have questions. If it's confusing that's because the doctors and hospitals have a very different perspective of hospice than the hospice care team. Two important distinctions are that in home hospice providers are NOT in patient hospice providers. This is a common misconception. The second is that you will be administering medications, including the narcotics and anti-anxiety meds, and caring for your loved one if you choose to have them at home. Our experience with Spring Valley was positive. My mother wanted to be at home and we were going to do what it took for her to pass in her bed, in her room, with dignity. Spring Valley came to the hospital and explained everything to us, they then expedited all the equipment we would need to care for her, and they were here to help us get her settled when we got her home. They were compassionate and available every single time we called and if we wanted someone here they were on their way and arriving within a half hour. They stayed as long as we needed them. We couldn't have asked for better support or care. The highest recommendation I can give to anyone who thinks there is a chance that they may have to leverage in home hospice is to start to educate yourself in advance. Having the right expectations up front makes a huge difference. When mom passed they were here almost immediately and they were so sensitive and caring towards our family. It's been 9 months and they still call and follow up on us. Thank you spring valley for everything and for making an awful situation a little less awful.