Ambercare - Las Cruces

My father was released from mountain view hospital with an ileostomy bag. That was June 2nd. To this day June 16th we have NOT received replacement bags. 15 adhesives and 0 bags. Its been excuse after excuse. A nurse called on June 15th to make an appointment June 16th at 2. It is currently 304 pm and she has not shown up nor did she have the courtesy to call and say she is running late. My mom tried calling her and no answer. So I messaged Deshawn and how funny she answered Deshawn. Very very poor patient care. I will never ever use them again or refer them to anyone. I will be canceling this service as soon as possible.

We had a very good experience with Ambercare Hospice when my father in law was a patient. The care they gave him meant a lot to our family during a very hard time. The nurses were very kind and caring. He had a couple of different nurses and they were both great. They always made sure he was comfortable and treated him with respect. The CNA was also wonderful. They were always patient and took their time when helping him, especially during bed showers. They showed a lot of care and compassion. The social workers were very helpful too. They helped us with insurance and made the process feel much easier and less stressful. Overall, everything felt calm and supportive. I would highly recommend Ambercare Hospice to anyone who needs this type of care. I would also choose them again for any family member in the future.

Two strikes, you’re out… About a year ago my wife was referred by her medical provider for in home nursing care and physical therapy through Ambercare. During that time we became increasingly aware of the fact that Ambercare as a company wasn’t run very well. It’s a very disconnected company with seemingly no one person in charge of scheduling, similar to a company keeping multiple sets of financial books, no one really knows who’s going where when… We would initially received a call from one person who set an appointment only to have someone else show up but at a different time. This happened with all of the Ambercare techs who are apparently setting their own appointments but rarely would they arrive when scheduled. We finally ended the service as we could not deal with one hour notices that someone would be showing up, but then didn’t. We have lives as well and need a bit more notice than “I’ve got some time now, so I’m coming out”… Fast forward a year and again my wife was referred to Ambercare via a different medical provider for in home nursing care, physical therapy and occupational therapy. So we called Ambercare to arrange for these three in home services, not once, not twice, but three times before nurse Deshawn came to our home although that was her one and only visit. We explained the clusterf&#@ that had occurred previously and she assured us that she was the manager now and things had changed from the way they were a year ago… Ok, let’s see how this goes in round two as it sounded like improvements had been made. Like any good story you sometimes have to read between the lines to get the full picture. Nurse Catherine who replaced nurse Deshawn scheduled herself the following few weeks and arrived on time as promised. She was understanding of the medical condition my wife was in and acted appropriately, even wanting to extend my wife’s services when we’d received notice that she was being let go as a patient as everything was good which was far from the truth. She promised to get back to us on the situation but never did… Jigger who did physical therapy made his own appointments and always gave us plenty of advance notices no problems with his services… The person who was supposed to do the occupational therapy hadn’t called to make any appointment so I called once, twice, three times to Ambercare’s office before someone called to make an appointment but it was conflicting with something else on our schedule so it didn’t happen. Several weeks later he called again with about an hours notice of wanting to come to the house which wouldn’t work and then proceeded to tell us that unless we had an appointment that day the insurance wouldn’t pay and that was the last we ever heard from him… Bottom line is this, Ambercare is run like a “cottage industry”. No one entity seems to be in charge of scheduling thus as a patient you are at the mercy of whoever Ambercare assigns to your case to follow up on their appointments. Needless to say some people are better than others when it comes to work ethics… Would we recommend Ambercare for in home services. Not on your life, there is room for a new company to come to the area and do a better job. I will be contacting both of my wife’s providers, Memorial Medical Hospital Las Cruces and UNM Hospital Albuquerque to report on the poor treatment Ambercare provides.