Hospice of New Mexico

Hospice of NM was a Godsend for my family. Margaret is so genuine and caring and follows through with every patient from the very start. I was in a desperate place with my grandma and grandpa, and as soon as I called Margaret, she said, I will be right there. She was. Her team, from volunteers to medical staff, was so caring and explained everything. When I had a concern, they addressed it immediately. This company and staff really, truly care, and that is what makes them different. Thank you, Margaret and team, for being here during the most difficult time in our lives and being the caring support every loved one deserves.

I feel like I wasnt really prepared on end of stage signs or behaviors. The things I didn't know I needed till it was to late. knowing how far along my mom was,they didn't automatically provide liquid pain meds. They would know more then I. She was still taking pills feom the ER vist till next day she she wasn't taking them consistently. I had no idea I needed liquid till it was to late and the crashed pills weren't doing to job anymore. I also didn't know about loved ones having sleep disruptions like insomnia. I didn't know my mom was so close to passing. I took her to the ER because they said I had to wait for Pain meds to be sent in. I should note when I seen the nurse on Friday they didn't offer to send in liquid pain meds yo another pharmacy. They said wait till Monday. I would not recommend. Although they did try with getting her some things she need. They important parts like what to look for was missed.

This may be the worst possible company I’ve ever dealt with, and when it involves a loved one dying, it makes it even worse. When they brought my dad from the hospital, they brought no supplies, no comfort kit with the painkillers, no diapers, etc. each time we called, they promised us someone was on the way, and no one ever showed then. We had to go get everything he needed on our own. I’m still staring at his bed in the way in the dining room, MORE THAN 2 DAYS AFTER HE PASSED, with no response in that period of time either. This is criminal neglect in my opinion. Terrible company and people. Stay as far away from them as possible.