Affinity Care of Ohio - Munroe Falls

I had no experience with Hospice. I was told by the nursing home to bring them in. The few times I did see anyone it was very short. Just enough time to change my dad’s diaper. They never sat in the room for companionship. They never bathed him. When the hospice bed arrived they threw a hospital blanket from his emergency visit two days before and never put the sheet I provided on the bed. There was no communication with the staff at the nursing home or the family. We were told things that never happened. They left him undressed, dirty, unshaven, no sheet to lye on and barely gave him sponge water. They told us after his stroke on Monday he couldn’t eat or drink. However, no communication between aids and nurses they tried to feed him four times. He almost choked after the applause. I cleaned his mouth out. I gave him water, I washed his face and covered him up. This hospice team, sucked. I hope and pray I don’t live long enough for my children to have to endure the incompetence of these employees and companies. Brookdale isn’t much better.

We have been beyond pleased with the care that my father has been given by his aide and nurses with Affinity. He was in skilled nursing for a few months and there is no comparison to the attention to detail and the compassion given to him by Affinity staff. Choosing Affinity has been the best decision we could of made, keeping my father comfortable and giving him the quality care that he deserves. Thank you Affinity for going above and beyond, we truly appreciate you!!

I will not be recommending this hospice group. I kept finding way too much supplies in my grandma's room, making it harder for those who care for her to find her pajamas and enjoy her photo blanket on the wall. I found 6 medium unopened pull up bags in her bathroom and 7 unopened bags of lotion/ body wash. They just tossed it in her closet. One of the bottles exploded. Then when my grandma was dying, they said they don't take shifts providing care until the loved one is gone, which other hospice groups provide. They are short staffed and in my grandma's final days, they did not provide much care.