Suncrest Hospice - Tulsa

We recently had a very unfortunate and terrible experience with Suncrest Hospice in Tulsa. Our mother (suffering from dementia) had been living in an Assisted Living facility and under Suncrest Hospice Care for approximately 15 month. (I live out of state and was mostly managing her care from afar). During that time, she had about 8 different nurses assigned to her care. Therefore, until the final 4 months of her life, there was no continuity of care. I probably should have switched hospice services due to this but I was constantly assured that this was an anomaly and that Suncrest was the best when dealing with the final days of a loved one .Unfortunately, this was not the case. The most tragic care lapse occurred in the final 36 hours of her life when hospice care is most important. Due to numerous communication issues and missteps, our mother did not receive the usual comfort medications (liquid morphine and lorazapam) given for pain and anxiety in one's final hours. Additionally, her regular medications for pain were erroneously cancelled so she went many hours without pain control. I never received any condolences from her assigned care nurse after she passed which indicates that perhaps they are not truly invested in their patients. Please do not trust your loved one's care to Suncrest.

Suncrest was absolutely wonderful in helping us to care for my dad.

Came out for intake interview. Wrote down personal health information and looked at hospital charts. Said they would report back, never heard from them again. Poor communication. No follow though. The hospice we ended up with has been great and has stared they would never recommend Suncrest to anyone.