Amedisys Hospice - Waterford

Lydia and the entire team helped my family during this difficult. The transition for my SIL was made far easier with the compassionate care she received

We used the Waterford branch. From the beginning to the end, it was top notch care. Thank you, Lisa, Ashley, Abby, Chaplain, and every last nurse that helped out. Such a blessing!!

I am writing this review to share my deeply concerning experience with AseraCare Hospice during my sister’s care. My sister was admitted on October 9, 2025, and from early on, the level of care provided was unacceptable. Her assigned hospice nurse and case manager failed to perform basic nursing responsibilities during multiple visits. On October 14 and October 23, no full head-to-toe assessment was completed, no vital signs were taken, and no meaningful family education was provided. I had to ask for comfort medications to be delivered for when she transitioned. I was told there was an emergency pharmacy which was a lie as I asked for atropine after hours that we couldn't get. After I raised these concerns with the Director of Nursing, there was little improvement. A subsequent visit included only a blood pressure and pulse oximetry check—still lacking a proper physical assessment. What was most alarming was during a later visit when my sister was clearly symptomatic. She was experiencing shortness of breath, had visible mottling, significant ascites, and dyspnea—yet no thorough nursing evaluation or intervention was performed. This level of inattention to a terminally ill patient is deeply troubling. On October 28, I requested a different nurse due to these ongoing concerns. The Director of Nursing refused to reassign care unless they first spoke directly with my sister, despite her confusion and inability to make informed decisions at that time. She died 11/4. Truly depicting her cognitive decline and inability to make informed decisions. Hospice care should prioritize comfort, dignity, and attentive clinical care. Unfortunately, our experience fell far short of that standard. I would strongly urge others to carefully consider their options when choosing hospice services. Had I not been an experienced hospice nurse I would not know what to ask for and I am forever grateful for a few. Thank you to Shellie, Bud and Kayla who were fabulous and provided care with such compassion.