Compassus - Newtown Square

Compassus Care went above and beyond for my father. The staff was great, some of the nurses were awesome. Very knowledgeable. Compassus was great throughout my dad's passing.

I have to agree with the negative review. As my mother was passing during a 2-3 day period, we heard NOTHING from Compassus. Saw no one. Heard from No one. After her death, we heard from no one. Not a word from anyone. Guess they had their money, an we didn’t matter.

At a time of NEED, my family felt let-down, even abandoned by Compassus. My parents live in a very nice senior community and when my father became REALLY ill, I relied on the medical staff to recommend the best hospice company. I had no hesitation with signing on with Compassus. Unfortunately, when my mother called for some urgent help, the off shift nurse never even showed up. Then later, when asking about providing help to my father for activities, like showering, my mother was told that they could only watch my father (to ensure that he doesn’t fall), but would not help him. The nurse never clarified that this type of duty is for hospice AIDS (versus nurses). Of course this left my mother feeling totally confused and overwhelmed. When I finally ended the service (switched to GRANE HOSPICE 👍) Compassus behaved unprofessionally and purposely dragged their feet in transferring the service to the new hospice provider. This directly hurt my father.