Penn Medicine Hospice - Bala Cynwyd

Penn Medicine Hospice failed our family. Failed to advocate and expedite transport home from hospital, resulting in precious 2-day delay and unnecessary pain. Offered no acknowledgement of our loved one's passing, not even a phone call much less promised bereavement support. Don't claim your goal is to support patients and families when your failure to follow through on that promise leaves families only with a cruel sense of abandonment.

My mother was able to receive home hospice care through Penn Med Hospice. My family cannot say enough about the level of care and compassion she received. We were assigned a team that included a social worker, nurses, nurses aides, chaplain and a doctor. As my mother's condition deteriorated, they were coming every day based on her needs. Medications were couriered and arrived on our doorstep in a small town in the western part of Chester County. Communication was fabulous and all supplies were available. We are very thankful for this program that allowed my mother to be at home through her end of life journey. We highly recommend their services.

My dad passed away at Chester County Hospital under the fantastic care of Penn Medicine Hospice. The hospice team was truly incredible! The doctor, nurses, social workers. Everyone was so kind and compassionate, thorough in their explanations, and they kept Dad comfortable through till the end. We feel incredibly fortunate to have crossed paths with Penn Medicine Hospice at such a difficult time!