AdventHealth Hospice Care - Altamonte Springs

Staff amazing..facility...Advent Orlando should be ashamed! DO NOT put your loved one here. Rooms Inadequate both in space and safety. No saftey bars in the bathroom. We were in the "finest" room directly next to the helipad with helicopters coming in all hours just a few 100ft over the room. If they were refueling fumes leaked in through the windows. No AC control ended up with a fan in the door so no privacy when he passed. They told us bring your own mattress after my son slept on the floor. I had to fight w charge nurse to set up chairs to sleep on next to my husband. (The rest of the staff were wonderful and deserve a decent place to practice) No cleaning in the room for six days. Nurses and CNAs taking out the trash. ONE communal shower for everyone to use. Total bio hazard. The hospice is located in the original Fla hospital building before Disney was a thing. Was told by management after raising hell that "improvements" would be made but they would not be moving hospice to a more peaceful environment. My husband said before he passed quote "I worked hard all my life to die in a dump" It's been a month since I requested the manager who works in Altamonte facility to refer me to his manager for a meeting. Crickets. Advent doesnt care bc likely your loved one is on Medicaid or Medicare and doesnt make them much money to die in their lovely main campus. My husband was not...so they got top dollar insurance money for him to pass in a noisy, cramped, unclean and uncomfortable setting for him, his loved ones and worst all for the staff to work in.

I still can’t talk about my husband without crying. He was the love of my life, my first childhood friend, the father of our amazing children. He was hardworking, funny, and so smart. When his awful disease took over, hospice was recommended to us. We started with a different hospice agency but it was a mess. Disaster after disaster, we made the switch to AdventHealth Hospice. The differences were noticeable from day one. We explained our concerns, our goals for my beloved, and they asked HIM what was most important. He was visibly moved by their concern for HIM and what HE wanted. That was difference number one. We had concerns over the medication changes that were made with the other hospice agency. Our wonderful nurse, Christina (for whom I will be eternally grateful), called Dr. Joshi who spoke to us and LISTENED and VALUED our input. He said, you know him best, tell me, and TOGETHER we will make the best decisions under the absolute worst circumstances. For the first time in what felt like eternity, I felt like I could breathe again. We had an absolutely, beyond-words, PHENOMENAL CNA named Dianna who would come and assist with bathing which was such a struggle for me and for my husband too. She never complained, she never rushed the process, she had the patience and demeanor of a saint. I believe she was God sent for us, especially. She is what I, what we, needed. She was thorough, thoughtful, and she always reassured me that I was doing the best that I could when I often doubted myself. An angel, that’s what Dianna is. When the time came to move him to the hospice house, I had what felt like family beside me. Renee, the amazing social worker, Christina, Dianna, they all called me and comforted me. The chaplain, Diego, he prayed with me, and when I was too angry to pray, he listened to me. The nurses in that unit were very attentive. They made sure my beloved was comfortable. They made sure he was clean. They made sure I was supported. When I howled the injustices of this situation, they comforted me. While the word hospice brings up painful reminders of a life well lived that ended too abruptly, the words Adventhealth Hospice bring me peace, because I know that as a team, we did the very best we could to let my husband live the rest of his life in a dignified manner, and that he left this Earth loved and cared for.

This is an absolutely wonderful facility that took care of my father is his final days. They made sure he was bathed, shaved, his mouth was cleaned -even though he was unresponsive. I am grateful. If you have to make this difficult choice, I do recommend this location. The nursing staff was great, friendly and responsive. They treated my dad with dignity.