VITAS Healthcare - Maitland

Communication is initially great from the time of referral through the first couple of weeks. When my loved one had a change in condition, I was dismissed when I called. I requested a call back from the supervisor & never received a call. I texted the social worker, she apologized for this, said I'd receive a call from a supervisor, the RN, and a care planning meeting would be scheduled. A week later? Not a single call, text, or email.

DO NOT TRUST this company with your loved ones. Our experience with this company was very disappointing. Before switching to their services, we were led to believe that the necessary DME equipment was readily available, but after switching, we were given multiple explanations as to why it was not available. We also had concerns about the care provided during a visit. An aide came to our home for approximately 30 minutes, did not properly clean my father, left his dirty clothing on the floor, and left the home without notifying anyone. I contacted the company to report our concerns. Instead of receiving a call to discuss what happened and hear our side, we received a call from a manager who spoke aggressively to my family and me and said, “We will not talk to our aide that way.” We felt that our concerns were dismissed before the situation was fully addressed. We also did not receive an apology for the way we were spoken to.

⭐⭐⭐⭐⭐ VITAS provided exceptional and compassionate care to my beloved mother, Rosa L. Ortiz, during her five-year journey at home and through her final days. I am deeply grateful to Nurse Lorena, Olkine, Silvana, Paola, Omayra, Evelia, Dr. Dowe, Robinson, Miguel, Xavier, and Chaplains Jorge and Sam for their kindness, professionalism, and heartfelt support. They cared not only for my mother, but for me as her caregiver. Knowing she was surrounded by such dignity and compassion brought our family peace during the most difficult time. Thank you, VITAS, for walking with us until the very end.