Caring Hospice Services - Monroeville

I wouldn’t have made it without Caring Hospice. They were there 24-7 for me , took such a load off my shoulders and Kasie the aid became my mother’s best friend causing her to smile every time she came.

My journey with Caring Hospice started in early June of 2025. my father was pleasantly confused and had Cancer. Everything was good at first but quickly turned bad on June 29, 2025. My father was on their service and in a Skilled Nursing Facility. He experienced an injury at around 4am which was believed to be a fall with a possible right hip Fracture. I was not called til after 11am by the nurse on weekend call, who was also the program Director Michele Zahumensky. She sounded that she was either experiencing a medical emergency or was highly intoxicated. She was slurring her speech. Later in conversation she stated she would order pain management, a mobile X-Ray, and would not be going to see him then stated “I am now going back to sitting on my deck and finishing this bottle of wine.” At around 3pm I received another call for another nurse from Caring. She stated that she was going to do a visit with my father since Michele had not gone to see my father or put any orders in or seen him. Within 30 minutes I got a call back from this nurse stating she found my father in pain with deformity to his right leg. She asked to send him to Emergency Room for x-ray and pain management due to the deformity and my father was asking to go to the hospital. Once at hospital it was found he did have a hip fx. He was admitted to hospital for a week to manage pain. Once discharged from hospital my father had declined to point he was not conscious and did not know when people were there to see him. My father passed away July of 2025. When he passed all I got was a voicemail from caring hospice stating “your dad ceased to breath.” They then just hung up. That is very ignorant and unprofessional if you ask me. I feel the delay in my father being seen the day of injury played a part in his decline. I also feel that a manager who accepts to be on call should not be drinking alcohol during their on call shift. When I spoke to my fathers nurse and expressed my concern with Michele’s actions, she agreed that he drinking hindered he ability to manage and care for patients. I reached out to Michele’s direct boss a Randy (sorry can not remember his last name) and also the owner of the company with no return phone calls. I feel now they approve of this behavior. I would not recommend or use this company again.

I love the fact that Caring Hospice Services of Western PA focuses on improving the quality of life of its patients. Andrea did a great job explaining the history of Caring Hospice Services and how they benefits individuals in the Pittsburgh area.