Gentiva - Lancaster

First and foremost, to anyone reading this while trying to make a sensitive decision for a loved one, my thoughts and prayers are with you. I want to extend a special shout-out to Jacklyn Santiago. From our very first call, she was honest, upfront, genuine, and incredibly helpful. She guided our family through the entire intake process, ensuring we had everything required and making the transition as stress-free as possible. While we encountered a few administrative hurdles on our primary physician's end, Jacklyn stayed true to her commitment to make the process as seamless as possible. She continuously followed up with the provider on our behalf and made sure every detail was resolved. Thank you, Jacklyn, for your empathy, dedication, and extraordinary support during a challenging time.

I'll admit. I didn't know what to expect putting my mom, diagnosed with dementia, into hospice care while living in a skilled nursing facility. I can tell you now that I'm so grateful. Everyone I've dealt with at Gentiva from the social workers, the aides, the chaplain & the nurses have been wonderful. They check in with my mom & communicate with updates on her care. I mean everyone! I find them all to be compassionate, supportive & honest and really help me & my family deal with a difficult situation. All have extended themselves to support us in any way they can. It's so important to have friendly professionals help navigate our concerns & understand how we feel. They're there for us & we thank them all!

Gentiva Lancaster Hospice cared for my father during the late stages of dementia, and I’ll be forever grateful for the compassion and support they gave my family. Shayne, his nurse, was beyond exceptional — so kind, patient, and attentive through every step of his care. Amanda, his care aide, brought him comfort with genuine warmth and personal touches that meant so much. Pastor Scott’s gentle words and faith brought peace and reassurance, and Julie, the social worker, helped guide us through the entire process with care and understanding. The 24/7 on-call support was seamless and always responded immediately whenever we needed help. Every person we met showed true compassion and professionalism, and I’ll always be thankful for the dignity and comfort they provided my dad.