Hospice & Community Care

My mom passed away in pain due to an improperly placed pain pump that was not delivering medications to her correctly. This resulted in us thinking she was receiving pain meds but later found out she was not receiving any pain meds for over 24 hours. My mom was in visible agony, and I placed many phone calls throughout the night. Finally, a nurse came to check on my mom and did nothing (she didn’t even take vitals until I asked and did nothing to get her pain under control). Finally, I called back and insisted for a new pain pump since she was still in an immense amount of visible pain and an hour and a half later a nurse finally showed. It was too little too late and my mom died an hour and a half later. Throughout the entire process every nurse was ill equipped and did not have proper equipment, training, or care enough to consult another nurse or doctor when their inexperience showed. To top it all off, our case manager never even texted back to address my concerns or relay his condolences. I was under the impression that hospice should offer care and comfort in the home setting, and instead the last 24 hours of my mothers life was her living without any pain medication. This was traumatizing for me and my entire family. We did speak to the director of compliance in the hope that this never happens to another patient again. Overall, I wish I could recommend this hospice center but I do not.

My son is 18 yrs old with Brain cancer and this service with these people are horrible ... I had a male nurse tell me to call an ambulance and that i had too wait about 1hr to 2hrs with no explanation. Call EMS and they were puzzled, this Male nurse actually was blowing my phone up and Yes i was very upset cursed and hello do i need to tell you i have a kid dying 🤷🏻‍♀️ He told me with my attitude i will always have these problems and i said “beside my son what do you know of me”? He kept talking over me i hang up he call again! Very Unprofessional HORRIBLE SERVICE. Today 10/20 my son doesn't look good i was told the on call nurse is in a meeting i will have TOO wait so if my son is actively dying i have TOO wait till she is done with her meeting and call per Angela and male nurse Kyle!!! They also have nurses unprepared with NO equipment just a Note pad and pen to take NOTES🤦‍♀️Will NEVER RECOMMEND THIS FACILITY TO ANY PERSON THAT IS DYING UNLESS YOU DONT CARE FOR YOUR LOVED ONES🤷🏻‍♀️

I have been so blessed by the care these people gave my husband! I could never have kept him home with me if they had not been so supportive with their excellent care. They were always available when I needed help and made his care so much easier for me then it would have been. Every single aide, nurse, social worker, etc. was patient and kind. They were great!