VITAS Healthcare - Palm Coast

I would like to take this time to commend the most compassionate and attention to the needs of my mother. The hospice nurse Athena was the best nurse I have ever experienced in any healthcare system. She went above and beyond in every detail at the end of life care for my mother. Not only did she ease the concerns of our family. She came with a smile and an empathetic heart and always put a smile on our mothers face when she showed up. Athena, thank you for your kind heart and we will miss you.

Athena was one of the most compassionate, knowledgeable and efficient nurses I have ever seen. And she and her team were on top of things at all times. My husband was 98 and died of natural causes. He was in hospice nine days total in the house. The last 36 hours we had 24/7 nursing care. He died peacefully with myself and my daughter and his side. Rosemary, the nurse was with us. What a blessing that was. Thank you very much for all of your hard work and for all of the team Port, Orange, Florida Diane Williams.

I would NOT recommend Vitas Hospice at all. I signed paperwork with Vitas for 2 reasons. To provide additional support and care for my mom who was residing at Tuscan Gardens in Palm Coast (not recommended, stay away from there) and to also support me with communication regarding my mom's overall health and be a liason between me and the nurses at Tuscan Gardens. The communication between the Vitas nurse and myself was little to none. No updates , no comments or concerns, no followup to my concerns. Vitas finally chose to communicate when I was called into a meeting with 6 or 7 Vitas employees, of which I only knew 1 of them, and 3 employees from Tuscan Gardens. In this meeting I, my mom, was given a 45 day eviction notice for reasons discussed the week before that in my opinion were not all valid. Tuscan gardens strategically had Vitas in on the eviction meeting and sadly Vitas chose to support Tuscan Gardens. Without even evaluating my mom, they just listened to what Tuscan said and chose to support Tuscan. I thought hospice was about supporting the patient and their family? This is not the case with Vitas. It's all about keeping Tuscan Gardens happy, and backing up their poor decisions, so Tuscan will refer more residents. They are a " for profit " hospice company, that is the problem. Vitas should have told Tuscan they did not want to be part of this eviction discussion. They should have left the room or asked Tuscan to please meet with me privately. Vitas should have asked Tuscan to let them know when the private meeting was over so they could be there to support me and my mom right afterwords. To add insult to injury I didnt receive a call from Vitas until 6 days after the eviction meeting asking me if I needed help finding another community for my mom. It took them 6 days to start supporting me and my mom. Too late Vitas. Stay away from Vitas and Tuscan Gardens memory care. If you need details feel free to DM me.